120 Washwood Heath Road, Saltley, Birmingham, B8 1RE

  Call : 0121 327 4427 / 5417

Patient’s Rights & Responsibilities

Patient’s Rights & Responsibilities

To provide patients with the best clinical care and support in a friendly environment. We can help you best if you help  us.

Your responsibilities are:

  • To always bring your medical card with you, which has your computer number on? It identifies you & ensures the correct records are selected.
  • To ask the doctor or nurse about anything that you don’t understand.
  • To treat staff politely and courteously, as you would wish to be treated yourself.
  • To tell the surgery and other medical providers/ hospitals straight away if you change your name, address or telephone number. It helps us to keep our records up to date.
  • To understand that the results of tests are only given by the doctor or nurse to the person who had the test or, for children, to the parent or guardian.
  • To ask for our out of surgery calls only in a real emergency.
  • To choose whether to take part in medical research or medical student training.
  • Behave politely and respectfully with staff and doctors.

Your rights are:

  • To be registered with a family doctor.
  • To change your doctor easily & quickly.
  • To be offered a health check either when joining the doctor’s list, if you’re 16-74 years old and haven’t been seen in last 3 years or annually if you are 75 or above.
  • To receive primary care at the prescribed hours through the doctor.
  • To have appropriate drugs and medicines prescribed.
  • To be referred to a consultant acceptable to you when the doctor thinks it necessary and to be referred for a second opinion if you and the doctor agree this is desirable.
  • To have access to your health records, subject to any limitations in law.
  • To know that those working for the NHS are under a legal duty to keep the contents of your records confidential.